FAQ
You got some questions? Here are the answers for frequently asked questions
Welcome to the FAQ section of our platform! Here, you will find the answers to all of the most common questions a new player might have. Our support team is at your disposal if you cannot find an answer to your inquiry.
A standard KYC procedure is required prior to your first withdrawal. It should include a copy/photo of an ID document (ID card or National Passport)" and a document which states your address (a Utility Bill or a Bank Statement).
No, you cannot. We don’t accept clients form the USA, Australia, Iran or Republic of Moldova.
Not any of those available in the market. The platform is a software by itself. If you have a custom design software of your own, you can use our API.
You can open a VIP-IBC account in: EUR, USD, GBP, MYR, SGD, CNY, HKD, THB, TWD, KRW, IDR, AUD, NOK, SEK and USDT.
We accept Bitcoin, Ethereum, Neo, Litecoin, Zcash, Monero, Ripple, Dash, Ethereum Classic, Bitcoin Cash and Bitcoin Gold.
For both deposits and withdrawals, the minimum amount is 100 Euros or the equivalent in another currency. In case we receive less than that, a commission of 5 Euros will be processed by the provider. We strongly recommend that you always deposit 100 Euros in order to avoid it. It is not possible to withdraw less than 100 Euros.
You can withdraw up to the amount of your “yesterday’s balance”.
“Yesterday’s balance” is the available to bet amount of money you had in your betting account the day before the one you requested the withdrawal. This refers only to the balance (winnings). For example:
Yesterday’s balance = 500 EUR
Today you win 1,000 EUR
The Total Balance is 1,500 EUR
The amount you can withdraw is 500 EURO (yesterday’s balance). This is done for protection against resettlements and as a result of certain Asian bookmakers performing only daily settlements with agents.
You can withdraw to any payment method that you have used to deposit from at least once before.
There is no specific maximum amount. When you select the odd for the event and the market you are interested in, the betslip will open. At the top you will see the event, underneath it the market and then 2 boxes. At the first one you place the stake you wish. Right underneath this box there is an indication reading: “max: € x,xxx.xx”. This is the maximum amount you can bet on each event and market.
This number is determined on a per case basis that takes into account several factors such as:
a) The league
b) The bookmaker
c) The number of punters entering into the same bet and market
d) The total amounts wagered into the same bet and market
e) The average odds
f) The status of the event (early, today, in-running)
g) The number, status and importance of other events running at the same time
No
Yes, accumulators are available.
There are exchange odds available that you can use to place "back" bets.
VIP-IBC addresses those punters that want to bet big. We want you to bet big and win. This is why we have made it possible for you to place several hundreds of thousands of Euros or other currencies in your bets. However, if this is still not satisfactory you can contact us via live chat to receive all the pertinent information about Skype Betting which is the service we have for really high rollers.
Yes you can. When the betslip opens you will see the list of bookmakers that offer either the market you have selected or an equivalent bet. There is a small box to the left of each bookmaker that is checked by default. You can uncheck the boxes for the bookmakers you do not want to place your bet at and leave only the ones you do.
No, you do not.
Yes, it is. In fact it is ideal for arbers as you have all the odds available through a single account.
An “equivalent bet” is a bet that presents the same outcome as the one you want to place through a different type of bet either at the same or at higher odds. For example:
You wish to place a bet on:
For: Correct score = 0-0
An “equivalent bet” to the above would be: under 0.5 goals.
There can be more than one “equivalent” bets. For example:
Correct score = 1-1
Equivalent 1 = under 2.5 goals
Equivalent 2 = both teams to score
Equivalent 3 = HC -0.5
This is an automated feature of the platform. It allows you to select an event, insert the stake you wish, the desired odd and a time frame. The bot then searches the available odds for the selected event within that time frame. The preset odds are considered as “minimum” and when the event is located, the bot automatically places as much of the preset stake as possible, at the highest odds available as long as they are equal or higher than the preset number.
You send an email to support@vip-ibc.com mentioning the problem and requesting a reset of your login details. Please remember to include the email address used to open the account.
Accounts may receive an inactive status for 2 reasons:
Α) They have not been used for quite some time.
Β) They have no money in.
When you receive a notification that your account is inactive, you need to send a message to support@vip-ibc.com mentioning the message you receive from the software. You will be sent a response advising you of the reason and the action that needs to be taken.
Deposits are handled 24/7 the soonest possible so you do not have to worry. Nevertheless, if you feel that the credit in your balance is taking too long, please send a message to support@vip-ibc.com with all the pertinent information (username, email address) and most importantly the transaction ID of the deposit you made. You will receive a response from the accounting department the soonest possible.
Withdrawals may take up to 24 hours. If this period has passed then there may be a number of reasons for the delay, the first and most common one being that the withdrawal form was not properly completed and therefore automatically deleted and not processed. Please send a message to support@vip-ibc.com with all the necessary information, your username and the email address you opened the account with. Our accounting department will respond the soonest possible as to the reasons and what should be done to resolve the issue.
For an additional charge of 5% you can check the “Express Financial Transaction Process” box in our withdrawal and interbookmaker transfer forms, subscribe to convert all your transactions to express, or contact us via email, chat or Skype.
First of all sometimes bookmakers may take up to 24 hours before they settle a bet so you need to wait for that long. If your bet is still not settled after 24 hours then you need to send an email to support@vip-ibc.com with screenshots of the bet, the bet-id and all other relevant information. You will receive a response via email for the reason of the delay and what is to be done.
Yes, if you use your own betting or trading software.
Yes, we do. If you are interested please contact our support team via our live chat.
For express deposits, we take the lowest rate of the past 24 hours on coingecko.com. For normal deposits, the lowest rate of 48 hours is taken. Additional 5% is taken for conversion of the cryptocurrency into the currency of your account.
It’s new feature that takes into account what we call as «sure profit» and refers mostly to bets that will produce a return regardless of the outcome. It is available right before bets are settled and works like an «extra wallet». To put it in as plain terms as possible:
Without this feature, a user would only be able to use the amount that resulted from the account balance minus any stakes invested in open bets. The Smart Credit calculates and considers the amount of profit that would be produced by the worst-case scenario of an outcome. Then it includes said amount to the balance that the user is able to use. For example:
Without smart credit
Account balance = € 693.92
Open stakes = € 114.97
Amount available for bets = € 578.95
With smart credit
Account balance = € 693.92
Open stakes = € 114.97
Smart credit on an order of -0/0.5: € 14.97
Smart credit on an order of +0/0.5: € 39.90
Worst case scenario results in = € 1.66
Total smart credit = € 56.54
Amount available for bets = € 635.49
As it is a quite new concept, there are a few notes that you need to observe:
- The service is available only for Football for the time being
- There is a maximum limit of € 1,000 for smart credit
- Bookie 20 is not included in the list
Want to learn more?
If you have any questions or require more details about how VIP-IBC can benefit your needs, don’t hesitate to contact our support team. We are available to answer your questions and guide you through the process of registration at VIP-IBC anytime.